The Nodinite Pickup Log Events Service Logging Agent is built on .NET and follows a monthly update release cycle with security patches, performance improvements, and bug fixes. Keep your agent up to date to maintain support and ensure compatibility with Nodinite Core Services.
On this page, you will learn how to:
- ✅ Update agents using the modern Portal-based scripted installation (v7 - recommended)
- ✅ Apply MSI-based updates to remote servers when Portal approach is not available (legacy)
- ✅ Verify compatibility and versioning for seamless upgrades
- ✅ Troubleshoot and resolve common update issues
Release Notes
For detailed information about each release, visit the release notes for the Pickup Log Events Service Logging Agent.
Important
Always read the release notes before updating to understand new features, bug fixes, and potential breaking changes.
Nodinite version 7
Preferred Method: Portal-Based Scripted Installation
In Nodinite v7, updating agents is automated through the Portal-based scripted installation. This modern approach:
✅ Automates agent installation and updates via PowerShell scripts
✅ Configures multiple agents simultaneously with consistent settings
✅ Eliminates manual MSI installations and reduces human error
✅ Centrally manages all environments from the Portal
Follow the Install Nodinite v7 or Update Nodinite v7 guide to update agents using the Portal-based approach. The Portal generates PowerShell scripts that install and configure agents automatically.
Nodinite version 6 (MSI-Based Installation - Legacy)
Warning
The MSI-based installation method for Nodinite v6 is deprecated and will be retired. Please upgrade to Nodinite v7 for the modern Portal-based scripted installation experience.
Running Version
You can view the installed version in the 'Version' text box.
Example of the Version text box displaying the installed Pickup LogEvents Service version.
You can also check the file details property on the local installation.
Example of the file version details property for the Pickup LogEvents Service.
Note
You must be a local administrator to install or update Windows Services.
Legacy: Manual MSI Update (Nodinite v6 and Earlier)
Warning
The MSI-based installation method for Nodinite v6 is deprecated. Please upgrade to Nodinite v7 for the modern Portal-based scripted installation experience. Use this approach only if updating a remote server or managing legacy installations.
Prerequisites for Updating
Ensure you have already installed the Pickup Log Events Service Logging Agent. The service account must have Logon as Service Right. See prerequisites for more details.
Note
You must be a local administrator to install or update Windows Services.
Step 1: Start the Installer
Double-click the MSI file to begin the update process.
Example of the MSI installer file for the Pickup LogEvents Service.
Depending on your Windows settings, a security warning may appear. Click Run to continue.
Example of the Windows security warning dialog when launching the installer.
Step 2: Welcome Screen
After launching the installer, you will see the Welcome screen.
Example of the Welcome screen in the Pickup LogEvents Service installer.
Click Next to proceed or Cancel to exit.
Step 3: Custom Setup
Select the features and location to update. Default settings are recommended for most users.
Example of the Custom Setup screen showing feature and location selection.
Note
If you change the installation location, your old configuration will be lost.
Click Next to continue or Cancel to exit.
Step 4: Service Account Information
Enter the credentials for the account that will run the Nodinite Pickup LogEvents Service Monitoring Agent.
Service Account Fields
- Domain: Enter the domain name. For local accounts, use the server name or a dot (.) as the domain.
- User: Enter the account username.
- Password: Enter the account password.
Example of the service account credentials dialog for the Pickup LogEvents Service.
Note
The account must have 'Log on as Service Right'.
Click Next to continue or Cancel to exit.
Insufficient Privileges
If the account information does not meet prerequisites, you will see an error message.
Example of the Insufficient Privileges error message during installation.
Common causes include the account not being allowed to run as a service or not being a local administrator. Follow the How to set Logon as a Service right guide and click Retry. If the issue persists, click Cancel and restart the installer with valid credentials.
Tip
Check the Windows Event Logs (System and Application) for additional error details.
Step 5: Completed Setup
The final step displays either a successful update or a premature exit.
Successful update example:
Example of the Completed setup screen after a successful update.
Failed update example:
Example of the premature exit screen indicating a failed update.
Click Finish to exit the installer.
When the setup finishes, your default text editor will open a file named 'README.txt'. This file contains essential information for setting up and managing the agent as a Monitoring Agent for Nodinite.
Example of the README.txt file opened in the default text editor after installation.
To learn how to add the Pickup LogEvents Service Logging Agent as a Monitoring Agent, see the shared article below:
Support
If you need help, contact our Support.
Additional troubleshooting information may be available in the Windows Event Logs.
Next Step
Related Topics
Prerequisites
Add or manage a Monitoring Agent Configuration
Monitoring Agents
Install
Uninstall