Updating the Microsoft Dynamics 365 Logging and Monitoring agent
This guide teaches how to update the Microsoft Dynamics 365 Logging and Monitoring agent.
Release notes
For information about the releases, please visit the release notes for the Microsoft Dynamics 365 Logging and Monitoring agent.
Running Version
The installed version is displayed in the 'Version' text box.
You can also get this information from the file details property on the local installation:
PreReq: You must have successfully installed the Microsoft Dynamics 365 Logging and Monitoring agent prior to an update. The Service account credentials to use must have Logon as Service Right. See prerequisites for Microsoft Dynamics 365 Logging and Monitoring agent for more information.
Note
You must be a local administrator to have the right to install (and thereby update) Windows Services
Compatibility and versioning issues
- 4.X -> 5.X review Updating from V4 to V5
Update guide
Follow the steps next to update the Microsoft Dynamics 365 Logging and Monitoring agent.
Step 1: Start the installer
Double-click on the MSI file to start the update process of the Nodinite Microsoft Dynamics 365 Logging and Monitoring agent.
Step 2: Welcome Screen
On successful execution of the MSI file, a Welcome screen is presented.
Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.
Step 3: Custom Setup
Select features and the location to update.
Default settings are recommended
Note
If you change the location, your old configuration will be lost
Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.
Step 4: Service Account Information
Enter the credentials for the Account to run Nodinite Microsoft Dynamics 365 Logging and Monitoring agent.
Domain: The name of the Domain the Server belongs to. If a local account is being used, use the name of the server or a . (dot) as Domain
User: The name of the account
Password: The password for the account
Note
The account must have 'Log on as Service Right'
Click the 'Next' button to continue with the update process or click the 'Cancel' button to quit the installer.
Insufficient Privileges
Error message when account information does not meet Prerequisites.
If you get this message, the most common reason is that the account is not allowed to run as a service or is not a local Administrator on the server. Follow the guide How to set Logon as a Service right and click retry. If the problem remains, click cancel and restart. Make sure to enter valid credentials!
Tip
Check the local event log if there are errors (both System and Application)
Step 5: Ready to install
Now all preparations are performed, Click the 'Next' button to continue the installation process or click the 'Cancel' button to quit the installer.
Here's an example of the Ready to install dialog
Step 6: Completed setup
The last step of the update process gives either a success or a premature exit.
Successful update example.
Click the 'Finish' button to Exit and quit the installer (update process).
When the setup has finished your default text editor will open a text file named the 'README.txt'. The README.txt file holds the information that you need to setup and manage the agent as a Monitoring Agents for Nodinite.
Instructions on how to add the Microsoft Dynamics 365 Logging and Monitoring agent as a Monitoring Agents is detailed in a shared article, click on the link below to learn more:
Troubleshooting
A failed update will render a premature exit.
Failed update example.
Support
Contact our Support for additional guidance if you fail to resolve the update problem.
Note
Additional information to aid the troubleshooting may exist in the Windows Event Logs.
Next Step
Configure
Add or manage a Monitoring Agent Configuration