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Troubleshooting the Nodinite Install and Update Client

This page helps you quickly resolve common issues with the Nodinite Install and Update Client. Learn how to access diagnostic logs, configure permissions, and get expert support to ensure a smooth installation and update experience.

✅ Step-by-step troubleshooting for installation and update issues
✅ How to access and use Nodinite's built-in diagnostic logs
✅ Guidance for IIS authentication and Windows permissions
✅ Direct support contact for fast resolution

[!TIP ]If you are reading this, make sure to review the Prerequisites first!

Nodinite provides built-in trace logging using a rolling log file appender with JSON output. These logs are essential for troubleshooting and are the first thing our support team will request if you encounter issues.

Almost all Nodinite applications generate these logs wherever installed. However, if the Windows account running the application lacks change/write rights, the log files cannot be created.

If you are missing the diagnostic files, review the How to set Logon as a Service Right user guide.

Diagnostic files
Here's an example of the rolling diagnostic files.

You can download all diagnostic files as a single ZIP for easy sharing with support. See the Add or manage Monitoring Agent - Diagnostics user guide for details.

What IIS Authentication settings do I need for the Install and Update Tool?

For secure and reliable access, follow the steps in the IIS Authentication settings user guide.

Why are animations not played?

If you are browsing locally on a Windows Server, you may notice that animations are not played in Nodinite version 6 or later. This is due to Windows performance settings—either Adjust for best performance or Let Windows choose what's best for my computer—which the Font Awesome 6 package honors by default.

To enable animations:

  1. Open sysdm.cpl.
  2. Click the Advanced tab.
  3. Click the Settings button in the Performance panel.
  4. On the Visual Effects tab, choose Custom (with all animation options checked) or Adjust for best appearance.

Contact our support

If you have any questions or encounter problems with the Nodinite Install and Update Tool, contact our support team at support@nodinite.com.